Contact us
Something not right, or a question before you buy? Write to us and a real person answers — usually the same day, always within one business day.
The quickest answers
- Where's my order? Check the tracking link in your dispatch email first. If tracking hasn't moved in five business days, tell us your order number and we'll chase the carrier.
- I want to return something. You have 30 days from delivery. Send us your order number and a line about what went wrong, and we'll reply with the return address.
- Which one should I buy? Tell us what's sore and we'll tell you honestly — including if the answer is none of them.
Other ways to reach us
Email: hello@getwarmdown.com.au
We're an Australian business and we answer during Australian business hours, Monday to Friday.
If you have a health condition or you're unsure whether a product suits you, please speak to your GP. We can tell you what our products do; we can't give you medical advice.